Support & Verification
Verify your invoice, get setup guidance, and connect with our support team.
Invoice Verification
Upload your invoice QR or paste the signature. We will confirm authenticity and load your system checklist.
Quick Guidance
Default credentials are delivered securely by email after packaging.
Connection
Plug the NAS into power and your router using Ethernet for the first boot.
First Login
Use the system name from your invoice and the credentials email to sign in.
Remote Access
Enable secure access before exposing services publicly.
Apps
Install only the services you selected to keep performance smooth.
Need a Human?
Share your issue and we will respond with priority via the admin support thread.
Frequently Asked
How do I find the system on my network?
Use the local discovery address on the invoice or your router’s device list. Keep the NAS wired for the first setup.
What if I forgot my credentials?
Reply to the credentials email or submit a support request here. We will verify invoice ownership first.
Can I change RAID later?
Yes, but it may require data migration. Reach out before switching to avoid data loss.
Do you help with app access?
Yes. After verification, we share steps tailored to the apps you selected.